2012年3月25日日曜日

Minecraft 購入トラブル



マインクラフトのギフトゴード買うときエラー出て決済だけされてギフトコードが表示されない事態になったけど。

Pay palで異議申し立てして英文(機械翻訳)でメッセージ送ったら

すぐに返金されてメールまでくれてなんか申し訳なかった。



Mail-------------------------------------------------------------------------------

This past Tuesday there was a glitch in our system where people who purchased Minecraft through PayPal were not upgraded to premium. Additionally, we don't have the user info in order to upgrade the accounts manually. We only have the email linked to each PayPal account.

Yesterday afternoon when we realized this, our entire web team got to work trying to figure out exactly what we could do in this situation. We decided the best solution was to quickly refund everyone's money through PayPal. You should receive an email from PayPal letting you know that your payment is being refunded.

We cannot apologize enough for the frustration this has caused you. We are working to prevent this problem from occurring and also setting up a better support system to help assist customers. We'd like to give you a gift code as a way of apologizing for our error.

Code:

To redeem your code visit https://www.minecraft.net/user/redeem and follow the instructions.

We hope you'll have a great time Minecrafting!
Team Mojang